Privacy Policy

Last updated: June 2026

Lachava Telangana Pickles ("we", "us", "our") operates the Lachava pickles website. This Privacy Policy explains how we collect, use, and protect your information when you browse our site or place an order.

Information we collect

• Order details: name, phone number, delivery address, city, state, PIN code, and items ordered.
• Payment information: payments are processed securely through Razorpay. We do not store your full card, UPI PIN, or net-banking credentials on our servers.
• Communications: messages you send us via WhatsApp, phone, or email regarding orders, refunds, or support.
• Technical data: basic browser and device information collected automatically for site security and performance.

How we use your information

• Process and deliver your pickle orders.
• Share order and shipping details with our courier partners for delivery.
• Respond to your questions, refund requests, and support needs.
• Improve our website, products, and customer experience.
• Comply with applicable laws and payment-provider requirements.

Sharing of information

We share your information only as needed to fulfil your order — for example with payment processors (Razorpay), shipping partners, and when required by law. We do not sell your personal data to third parties.

Data retention

We retain order and contact records for as long as needed to complete transactions, handle refunds or disputes, and meet legal or accounting obligations.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at lachavatelanganavantalu@gmail.com. We will respond within a reasonable time.

Security

We use reasonable technical and organisational measures to protect your information. Online payments are handled through Razorpay's secure payment gateway.

Contact

For privacy-related questions, email lachavatelanganavantalu@gmail.com or call +91 63021 12848.