Return & Refund Policy

Last updated: June 2026

At Lachava Telangana Pickles, we take care to pack and ship our pickles fresh. Because these are food products, returns are handled strictly as described below.

When refunds apply

We will consider a refund or replacement only if:

• You received the wrong product or an incomplete order.
• The package arrived visibly damaged or leaked in transit.
• The product is spoiled or unfit for consumption upon opening, and you report it within the claim window below.

Claim window — 1 hour

All return and refund claims must be made within 1 hour of receiving your pickle package. Claims received after this window cannot be accepted, as we cannot verify product condition once food items have been stored or consumed.

How to request a refund

1. Email us at lachavatelanganavantalu@gmail.com within 1 hour of delivery.
2. Include your order ID, full name, phone number, and a clear description of the issue.
3. Attach photos or a short video showing the package, product, and the problem (damage, wrong item, spoilage, etc.).

You may also reach us on WhatsApp at +91 63021 12848 for urgent issues, but the official refund request must be sent to lachavatelanganavantalu@gmail.com.

Non-refundable situations

• Claims made after the 1 hour window.
• Change of mind or taste preference after opening the product.
• Damage caused by improper storage after delivery.
• Orders where the delivery address or contact details provided were incorrect.

Refund processing

Approved refunds are processed to the original payment method within 5–7 business days. Bank or UPI processing times may vary. We will notify you by email or WhatsApp once your refund is initiated.

Contact

Refund enquiries: lachavatelanganavantalu@gmail.com